Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.

The Agility Master is responsible for establishing frameworks, practices and good work conditions surrounding the products. He/she takes the ownership of ensuring that the framework and system in which the product team delivers value for the stakeholders is optimally in line with their needs and requirements so that the team can provide best quality. The Agility Master ensures the optimal cooperation and good work flow within the product teams.