Your Role

The 1st Line Support is a member who had a strong mindset with helping others make their work easier. The team's responsibilities include supporting the company's users worldwide by logging, troubleshooting, resolving, escalating, and documenting all requests.

The role of the 1st Line support will be to put on the glasses of the users and look at the problems with the same perspective. Is responsible for the correct implementation of user requests and support in resolving them or forwarding to other employees working on the application.

We’re looking for a 1st Line Support to:

     Ensure timely and effective delivery of first line user support. Answer tickets coming in our Support platform

     Categorize and prioritize support and assign more complex service issues to the appropriate IT team member or the entire team using a ticketing system.

    Track and update status and information from tickets

     Make changes to XML reports in Odoo

    Prepare monthly Support reports for various applications

    Write simple SQL queries to get data from different systems

     Debug errors in the systems and understand how systems are connected with others to find issues between systems  

About the Team

It’s a team of creative and committed people who, from ordinary needs create the best technological solutions for customers.  The products are related to web applications, developed in .NET and Odoo system/framework in Python for international customers.

Your expertise

     ideally with at least 1 year of support experience working across multiple regions in IT infrastructure/ Technical Support/ First Line/ Help Desk

    excellent communication skills and problem-solving ability

     adaptability and ability to work effectively in different environments

    good knowledge of Excel – tables, formular, pivot tables

    ability to perform simple SQL queries

    mindset to help the others – more helper, less achiever

    fluent English and German language

Our employees receive

    Parking space

    Multisport, Lunch card

    Training budget

    Long-term work

    International customers, lots of freedom at work

    Flexible working hours

    Healthcare package

About Us

Developing powerful software solutions to ERP-related challenges

Solvti’s work supports the employees of a large international organizations employing several thousand people across several companies. To meet their needs, we’ve created a fully integrated ERP environment consisting of multiple modular services. Since so many people rely on Solvti’s products for their day-to-day work, it’s incredibly important to us that our software is as efficient and as dependable as possible.