What you bring:
• Prior banking or finance related experiences required
• Strong analytical skills
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent oral and written communications skills
• Strong problem solving skills

O stanowisku / o projekcie 

Are you curious, motivated, and forward-thinking? 

At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

Zakres obowiÄ…zków 

1. Provides in-depth product support to FIS clients by resolving incoming inquiries. 
2. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. 
3. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. 
4. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. 
5. Documents customer information and recurring technical issues to support product quality programs and product development. 
6. Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. 
7. Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters. 
8. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. 
9. Other related duties assigned as needed.