We’re hiring a Head of Product for the HelpDesk team. It’s the youngest addition to our portfolio, yet its total addressable market is the biggest among all of our products. We’re looking for an entrepreneurial mind who will turn this potential into steady business growth. You will be responsible for product vision, strategy and roadmap. A brilliant product team is already waiting for you!

You will:

Own the product and monetization strategies

Design and drive the execution of product growth models and product roadmaps

Lead and mentor your product team

Coordinate the work of engineers and designers

Propose projects that contribute to the product's success in a measurable way (e.g., by displaying a meaningful change of proxy metric)

You are:

A team player: you work together with a team, you prefer joint win instead of single-played execution;

Oriented on personal growth: you enjoy learning new skills, growing your toolkit, and reaching for new challenges;

Product-obsessed: building products is something that you’re naturally attracted to;

A problem solver: you love to solve problems and ask questions, you’re interested in how things work,

Transparent in communication: you share your updates early & often, and you appreciate honest communication.

Our ideal candidate has:

+4 years of experience in leadership of SaaS products, preferably in product leadership and management roles;

Experience in creating and executing product roadmaps, including product strategy, prioritization and measuring how it impacts business growth;

Perfect understanding of the SaaS business model as well as the related concepts and metrics like churn, retention, ARPU, MRR;

Proactive interest in business models, pricing tactics, and monetization strategies;

Experience in working with data and analytical tools (e.g. Amplitude), so you can assess whether your work is improving the business metrics or not;

Strong communication skills and the ability to translate complex topics and projects into easy-to-understand messages and tasks;

Track record of running successful experiments resulting in product discovery, practical conclusions, and product growth;

Courage to move fast, make bold business decisions, and capacity to sustain tight product cycles

Basic understanding of technology (e.g., what’s an API);

Good command of the English language.

Benefits

Come for:

Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.

Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.

All the equipment and tools you will ever need to succeed in your work.

A dedicated spot just for you on our Team page.

Stay:

Healthy. We cover a private healthcare plan for you. Additionally, you and your family will have access to our EAP platform, so anytime you need it, you can use therapeutic or legal help.

Fit. We cover a Multisport (or equivalent) program for you so you can invest in your well-being.

Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.

Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

Free access to Udemy courses,

Amazon library

Access to the Worksmile platform with a monthly budget for benefits marketplace,

Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),

Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!