The IT Support Engineer contributes to GeoComply’s success by providing high-quality technical support to all our employees and by maintaining our systems and networks. 

What you will be doing

Provide comprehensive technical support to GeoComply employees worldwide

Diagnose, troubleshoot and escalate issues timely to appropriate internal teams

Ensure all issues and resolutions are properly documented

Maintain and update knowledge base articles to help users self serve

Provision new users computer and systems access

Assist in onboarding, setting up and deploying IT equipment for new employees

Assess recurring issues to create automated processes and solutions where possible

Maintain and troubleshoot network and IT equipment

Manage Hardware and Software asset inventories

Organize IT equipment and may have to bend, kneel and lift to set up user devices on desks.

About you

2+ years of relevant experience

Experience configuring and troubleshooting Windows and macOS devices

Experience configuring and troubleshooting network devices and services (WiFi, LAN, VPN)

Resourceful, able to prioritize tasks and address the most critical or pressing demands first

Enjoys solving challenging user issues and maintaining a world-class user experience

Make sure the expectations of users are met and requests resolved in a timely manner

Good time management skills

Good interpersonal skills

Ability to troubleshoot complex hardware and software issues

Excellent written and verbal communication skills

Security first mindset.

Bonus points if you

Are familiar with common SaaS applications such as Okta, Google Workspace, Slack, etc.

Have experience with cloud providers and architecture such as AWS or GCP

Have experience with MDM solutions such as Intune or JAMF

Have experience with Asset and Vendor management solutions

Have Comptia A+ and Network+ certificates

Now What? Send us your resume and a cover letter. We Can’t Wait To Meet You.

At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion. We know that diversity of experience and thought has led to connection, innovation, and our company’s success. We welcome applicants of all backgrounds, experiences, beliefs, and identities.

We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position