About This Role

The Senior Unified Communications Engineer is part the UC Engineering team that is responsible for the design, implementation, integration, and management of technologies and user experience primarily in the Microsoft Teams environment. The best candidates will have a strong technical background in all aspects of Unified Communications, including voice, video, chat from a variety of UC platforms. This position works closely with the Infrastructure and Operations IT team and business partners to deliver consistently excellent user experiences.

What You’ll Do

• Design and implementation of Microsoft Direct routing
• Support of Microsoft peer to peer calling and meetings
• Architect and manage existing Ribbon Session Border Controller infrastructure
• Architect and manage existing Microsoft Teams Room infrastructure
• Work with vendors, clients, carriers and technical staff on implementation, optimization, and security of Microsoft Teams
•  Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide a state-of-the-art UC experience both in the office and at home
•  Document procedures and processes
• Work closely with the UC Operations team to successfully hand off operational support of significant changes and new technologies after implementation
• Provide Tier 3 support to the UC Ops Team and escalate issues internally when appropriate
• Offer thoughts and solutions on improving current technology

Minimum Experience Requirements:

• 5+ years’ experience in a Unified Communications Engineer
• Strong analytical and communication skills
• Strong troubleshooting skills from the application through the network
• Previous experience troubleshooting in a complex computing environment
• Previous experience working with outsourced partners
• Experience working in a regulated industry preferred
• Experience working in global, virtual environments preferred

Nice-to-haves Knowledge Requirements:

• Bachelor's Degree in Computer Science or equivalent work experience
• Microsoft Certifications: Teams Administrator and Teams Voice Engineer

Required skills:

• Ability to establish and maintain a client trust and confidence
• Good written and verbal communication skills
• Good troubleshooting skills
• Self-sufficient, can own an issue and work on it till completion
• Advanced knowledge of Microsoft Teams
• Advanced knowledge of Direct Routing solution for Microsoft Teams
• Advanced knowledge of Session Border Controllers
• Advanced knowledge of SIP Trunking solutions
• Advanced knowledge of Call Quality Dashboard
• Knowledge of Teams and SIP phones (AudioCodes)
• Knowledge of Microsoft Teams Room technologies (Logitech, Crestron)
• Knowledge of Microsoft Server environment (2012, 2016)
• Knowledge of Networking technologies (switches, routers, load balancers, DNS, firewalls, proxy servers, QoS)
• Knowledge of NAT & Firewall Traversal
• Knowledge of troubleshooting tools (Wireshark, etc.)
• Understanding of Microsoft licensing and assignment
• Experience with the following: Enterprise Voice, PSTN Calling and Conferencing
• Experience of recording solutions with Microsoft Teams
• Experience with Microsoft Support (raising cases, escalating)

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive. More details: https://www.biogen.com/en_us/careers.html

Additional information:

Join our Global Business Services Center in Poland!

The vision of GBS at Biogen is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal and external customers.

We offer:

• Role in a dynamic and one of the oldest biotechnology company in the world 
• Company mission you can be really proud of
• Work with diverse and knowledgeable multinational teams
• Opportunities to learn and grow with GBS site in Poland
• Structured onboarding program
• Customized benefit package, e.g. MyBenefits cafeteria, annual bonus eligibility, medical care, hybrid work