Business Applications Administrator (Salesforce)

As Commerce Tech's Business Services & Automation team, we work hand in hand with the business, to make sure we achieve ambitious business goals.

We design and implement processes that impact hundreds of thousands of Allegro sellers and customers and support our company's most important KPIs.

We have Allegro platform engineers, Salesforce engineers, product managers, analysts and administrators.

We are present at every stage of the Seller lifecycle, from the lead phase to the development of the largest accounts. We take care of automation and scalability of our solutions.

We have over 2 thousand internal users, dozens of integrations and millions of ideas for further development of Allegro based on our products!

We are looking for people who:

Have at least 1 year of experience in Salesforce system support

Have a minimum of basic knowledge of databases (writing SQL queries), networking, scripting

Understand how to integrate modern IT systems

Be able to work independently and effectively with business customers

Like to work in a team and have above average communication skills

They take responsibility for their work, are detail-oriented and well-organized.

Have initiative and dynamism in their work, are able to prioritize tasks

Know English and Polish languages on at least B2 level

What will your job be about?

You will handle user requests and take care of their SLA

You will take care of failure handling and incident resolution support

You will monitor, optimize and improve existing processes

You will take care of Salesforce configuration

You'll take care of analyzing problems and recommending solutions

You'll take care of testing the solutions introduced by the team

Prepare and maintain documentation

Take part in numerous projects in order to adapt solutions to the needs and requirements of our customers

Collaborate with suppliers and internal development team using agile software development methods

Ensure good communication with internal stakeholders and that they always get the support they need

You will identify Salesforce support needs, translate them into solutions and oversee their implementation with measurement of results

What we offer:

A hybrid work model that you will agree on with your leader and the team. We have well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)

Annual bonus up to 10% of the annual salary gross (depending on your annual assessment and the company's results)

A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)

English classes that we pay for related to the specific nature of your job

Laptop with m1 processor, 32GB RAM, SSD - a 16” or 14” MacBook Pro or corresponding Dell with Windows (if you don’t like Macs), two monitors and all other gadgets that you should need

Working in a team you can always count on — we have on board top-class specialists and experts in their areas of expertise

A high degree of autonomy in terms of organizing your team’s work; we encourage you to develop continuously and try out new things

Hackathons, team tourism, training budget and an internal educational platform, MindUp (including training courses on work organization, means of communications, motivation to work and various technologies and subject-matter issues)

Why should you work with us?

We are a team that values quality, speed and precision in delivering the best solutions for our customers

We make sure that our customers are comfortable working on a state-of-the-art Salesforce system, which at the same time - with our hands - is fully customized to their specific needs. We effectively solve the problems our customers face

We create processes to support e-commerce platforms for over 100 thousand small and medium-sized Polish trading companies - we operate on a scale that is difficult to find anywhere else in Poland

Every day thousands of customers contact Allegro and hundreds of companies are contacted by our sales departments - you can be part of this process and support Allegro's growth.

Send us your CV and find out why #goodtobehere