Opis oferty
Workplace: Poznań (2-3 times a week in the office in Poznań)
Job description:
- Providing assistance through a dedicated support line for EMEA (Europe, Middle East, and Africa) users,
- Handling, assigning, prioritizing, and escalating tickets in the ITSM system,
- Monitoring and providing practical support for key ERP systems,
- Managing user accounts and accesses in the ERP systems,
- Collaborating with the team and other individuals to deliver high-quality solutions,
- Gathering, understanding, and communicating business requirements for products and services, translating them into "user stories", acceptance criteria, and documentation of technical requirements.
Requirements:
- Education in computer science or equivalent business experience
- English language proficiency that allows communication on IT issues
- Experience in remote customer support
- Ability to maintain documentation
- Proactive, assertive, and persistent attitude with engagement and a focus on results
Nice to have:
- Good knowledge of SQL
- Good knowledge of Microsoft Office
- Knowledge of ITIL v3/4 best practices or certification
- Knowledge of logistics and supply chain
What we offer:
- Work in a stable and rapidly growing company that is a global leader in the TSL industry
- Opportunity to learn about the latest technologies and practices: Office 365 (including Power Automate, Power BI), Jira, BPMN, Agile
- Equipment for remote work (smartphone, laptop, docking station, headset)
- Unlimited access to training through Udemy Business
- Hybrid work mode (2-3 times a week in the office in Poznan)
- Friendly atmosphere in an international IT team with a flat hierarchy
- Daily, ongoing contact with the English language
- Benefits: Multisport Card, PZU Życie (medical care), life insurance
- Possibility of comprehensive development through participation in interesting projects and training in the country and abroad
- Attractive compensation and the opportunity for further development
- Additional annual bonus.