Workplace: Poznań (2-3 times a week in the office in Poznań)

Job description:

• Providing assistance through a dedicated support line for EMEA (Europe, Middle East, and Africa) users,
• Handling, assigning, prioritizing, and escalating tickets in the ITSM system,
• Monitoring and providing practical support for key ERP systems,
• Managing user accounts and accesses in the ERP systems,
• Collaborating with the team and other individuals to deliver high-quality solutions,
• Gathering, understanding, and communicating business requirements for products and services, translating them into "user stories", acceptance criteria, and documentation of technical requirements.

Requirements:

• Education in computer science or equivalent business experience
• English language proficiency that allows communication on IT issues
• Experience in remote customer support
• Ability to maintain documentation
• Proactive, assertive, and persistent attitude with engagement and a focus on results

Nice to have:

• Good knowledge of SQL
• Good knowledge of Microsoft Office
• Knowledge of ITIL v3/4 best practices or certification
• Knowledge of logistics and supply chain

What we offer:

• Work in a stable and rapidly growing company that is a global leader in the TSL industry
• Opportunity to learn about the latest technologies and practices: Office 365 (including Power Automate, Power BI), Jira, BPMN, Agile
• Equipment for remote work (smartphone, laptop, docking station, headset)
• Unlimited access to training through Udemy Business
• Hybrid work mode (2-3 times a week in the office in Poznan)
• Friendly atmosphere in an international IT team with a flat hierarchy
• Daily, ongoing contact with the English language
• Benefits: Multisport Card, PZU Życie (medical care), life insurance
• Possibility of comprehensive development through participation in interesting projects and training in the country and abroad
• Attractive compensation and the opportunity for further development
• Additional annual bonus.