EIS is an insurance software company that enables leading insurers to innovate and operate like a tech company: fast, simple, agile. Founded in 2008, EIS provides an open, flexible platform of core systems and digital solutions allowing insurers to accelerate and scale innovation, launch products faster, deliver new revenue channels, and create experiences the world will love. With thousands of APIs, the platform gives insurers the freedom to connect to a vast ecosystem of insurtech and emerging technologies. EIS powers premium growth for insurers in all lines of business worldwide. For more information visit EISGroup.com

We are seeking a highly motivated and skilled individual to join our Customer Production Support team. You will be responsible for providing application support and back-end development services to ensure that our systems are running smoothly, optimised and meet customer requirements.

This is a full-time position dedicated to one customer. You will be a part of a team that is committed to delivering high-quality services and ensuring customer satisfaction. If you have a passion for application support and back-end development and want to be part of a dynamic team, we encourage you to apply.

Key Responsibilities:

• Provide efficient application support and back-end development services to ensure smooth operations and optimisation of our systems.
• Monitor and analyse logs to detect and resolve issues proactively.
• Work closely with the development team to resolve defects, customer enhancements, and updates to meet customer requirements.
• Follow ITIL processes to ensure quality service management, incident management, and change management.
• Respond to submitted customer tickets and provide timely and effective solutions.
• Collaborate with other team members to ensure timely and efficient delivery of tasks.
• Create and maintain technical documentation related to the systems supported.

Skills, Knowledge and Expertise:

• 2+ years of experience in application support, back-end development, or related fields.
• Strong scripting background (e.g. Bash, Perl, Python, etc.).
• Knowledge of Java Core, Docker Compose, Spring Core, Spring Boot, Unit testing, JSF, Spring Webflow, Liquibase, Git or Mercurial, Maven.
• Experience working with REST API and knowledge of HTTP protocol.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Ability to work occasionally across multiple time zones, incl. USA.

 
The following skills would be a plus:

• Familiarity with monitoring and log analysis tools (e.g. Nagios, Splunk, ELK Stack, etc.).
• Knowledge of ITIL processes (e.g. incident management, change management, problem management, etc.).

Benefits:

• Working on the world level Enterprise InsurTech Product powered by leading edge technologies (microservices, reactive, cloud, continuous delivery)
• Working in international, diverse, Scaled Agile environment
• Variety of new knowledge sharing and training opportunities - EIS University, external training, conferences, and certification programs
• Flexible working hours, office, remote or hybrid work option
• Competitive salary
• Employee referral program
• Health insurance (LuxMed)
• Sports compensation (MultiSport)
• English and Polish language classes
• Team building activities
• UMOWA O PRACĘ - type of agreement with the KUP possibility

"By applying for this job vacancy, you affirm the processing of your personal data according to the Personal Data Protection Law and their storage in the HR unit of EIS for our EMEA based entities. No personal data will be disclosed to third parties without your consent."