ServiceNow Senior Business Analyst

Overview

Permanent/Contract, full time, hybrid.

ServiceNow Senior Business Analyst design, develop and own technical solutions on ServiceNow platform. They work with key project stakeholders to capture business and user requirements. They ensure the requirements are understood, developed, tested, and delivered to specification.

They should possess sound knowledge of the ServiceNow Platform and applications, detailed understanding of the business users serviced by the ServiceNow Platform, and the ability to describe business and user requirements in a manner that enables system administrators and application developers to understand, estimate the relative effort, and deliver business functionality. In addition to having a strong technical foundation and knowledge of the ServiceNow Platform, they should have strong communications and relationship-building skills and the ability to identify the downstream implications of new requirements.

Responsibilities

Provide hands-on ServiceNow related expertise to identify and design optimal solutions aligned with business requirements as well as platform strategy

Act as a liaison between the business/project stakeholders and platform operations and development team; represent business and project stakeholders throughout the planning, development, and release processes; communicate development progress to the stakeholders.

Facilitate and lead discovery and consulting workshops

Identify, gather, and document business, process, and data requirements; translate the requirements into development stories with acceptance criteria

Assist with assessing, prioritizing and managing enhancement requests in the backlog

Assist the development team with Scrum ceremonies – facilitate backlog refinement meeting

Help the platform operations and development team understand and test the business requirements

Assist platform operations team with administrative tasks

Translate technical complexities to business and project stakeholders to make sure they understand the design decisions

Assist with increasing and improving adoption of ServiceNow solutions across the organization through education, training, promotion and increasing awareness of available solutions and services

Monitor platform usage, identify opportunities for improvement, manage and implement improvement initiatives

Qualifications

You have previous experience as a consultant or Business Analyst in ServiceNow environment

You possess sound knowledge of ServiceNow platform, especially of ITSM, ITOM, CSM and DevOps applications

You are able to collaborate with business/development stakeholders to determine and negotiate acceptable solutions

You know how to document business requirements and translate them into technical documentation, and you can translate technical complexities into customer-friendly documents

Having knowledge of process mapping techniques (i.e. BPMN) is a plus

Benefits & Perks

Competitive salary

Employee Assistance Programme through Magellan Health (provide support on a wide range of work and personal issues)

Private healthcare for employees and closest family members

Life insurance

Lunch vouchers

A true learning and development culture offers you many possibilities to grow your skills and advance in your career