Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.

The Agility Master is responsible for establishing frameworks, practices and good work conditions surrounding the products. He/she takes the ownership of ensuring that the framework and system in which the product team delivers value for the stakeholders is optimally in line with their needs and requirements so that the team can provide best quality. The Agility Master ensures the optimal cooperation and good work flow within the product teams.

Responsibilities: 

• Facilitate cross-functional teams to enable value delivery, mindset change, and trust building amongst teams and leaders
• Promote the use of appropriate Agility frameworks, practices, and tools, and the adoption of transparent and collaborative way of working
• Drives the required cultural transformation in adopting the new way of working
• Works with teams to become effective and efficient in their use of agility practices.
• Coaches' teams and leaders on the mindset change required to transform their existing practices and be effective in an increasing uncertain internal/ external context.
• Influence ways of working standards, including effective integration across teams and entities
• Assesses the agile maturity of teams and coaches them to a higher level of maturity at a sustainable pace (though use of bp approved tools)
• Helping the product team to estimate and forecast their work better
• Supporting the product owner to manage the expectations of stakeholders
• Driving the continuous improvement of the product and the team
• Working close together with team leads to align on development paths of the team members
• Covering the financial aspects in strong alignment with the team leads to enable and support the product team

Qualifications:

• Minimum 3+ years of ServiceNow development and implementation experience
• Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or another related field
• Certifications: ServiceNow System Administrator, ServiceNow Implementation, (ITIL v3 certification), CSPO (Certified Scrum Product Owner)
• Fundamental understanding of the key technologies relevant to ServiceNow integration solutions i.e. SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience in agile working methods
• Strong communication & coordination skills
• Fluent in English language skills (verbal & written)