WORKPLACE: Krakow,  Kapelanka 42a - Visit in the office is necessary when needed (e.g: team-building, events and etc.)

ABOUT THE PROJECT
This role will be within the Application Fraud as a goal to reduce application fraud losses by delivering industry leading, strategic Fraud Capabilities for Customers, Digital and application journeys.   As a Senior Production Support Analyst you will have multiple roles - your primary responsibilities will be the day to day monitoring all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.

Maintaining schedule jobs, perform troubleshoot on processes, and recommending necessary upgrades and patches and perform troubleshoot on all issues. As an experienced production Support, you should be comfortable in managing daily tickets and proactively identifying any issues in production via automated monitoring, history of production issues and trends.

YOUR RESPONSIBILITIES
Provide three tier (L1, L2, L3) support to all applications and provide assistance to all end users.

• Proactively identify any issues in production via automated monitoring, history of production issues and trends.
• Maintain schedule jobs and perform troubleshoot on processes.
• Analyse all vendor applications and provide operational support.
• Administer and implement all new systems and ensure transition of plans to production.
• Provide training to various onshore and offshore associates and assist with expert knowledge on all production processes.
• Document all production applications and resolve all application issues and answer all requests.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Analyse all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
• Maintain effective relationships with various system administrators and development teams.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.

SKILLS & EXPERIENCE WE REQUIRE

• Expertise in at least one of the below:
• At least 2+ Yrs. prior Production Support experience in follow the sun model.
• Strong knowledge of Shell Scripting, Control M
• Good Mainframe (MVS), Cobol, JCL IBM DB2, Java knowledge is appreciable.
• Knowledge of Incident Management & Problem Management is mandatory.
• Production support ticketing knowledge is an advantage (Remedy, Jira, SQL Assistant, Blade logic, Splunk, MuleSoft, App Dynamics, GitHUB Knowledge/ Websphere etc.)
• Understanding of accounting principles and financial acumen.
• Ability to bring people on the journey with you ('sell the strategy').
• Understand of agile technology delivery

Wealth & Personal Banking IT (WPB IT)
WPB teams bring together expertise from across the HSBC network to build a world class Mobile Application

and Website. We have Agile specialized Development Teams who can respond to customers’ needs almost

immediately.

WHAT WE OFFER

• Long-term employment in one of the largest banking and financial services organization in the world
• Interesting career path in an international organization
• Professional trainings
• An environment where you will be given space to take ownership and accountability for your work
• A team of professionals that will help you develop & succeed
• Employees’ benefits: private medical and dental health care, Multisport Card, life insurance
• Unprecedented learning opportunity

Our recruitment process comprises of an online values assessment (10min), quick screening call and one or two interviews before the final offer.