The chatbot platform is based on IBM Watson. Developed in the Global Automation Competence Center in Schenker Technology Center Warsaw. Rollouts and maintenance of 15+ bots for internal and external users, in such areas as Customer Service, HR and IT support.

Responsibilities: 

• As a member of Global Automation Competence Center (Chatbot Team) you will be responsible for Responsible for the analysis, planning, creation and execution of functional and non-functional tests in all phases of the Chatbot service. You will be involved in review of requirements & change requests. Your role includes also alignment between raised business requirements and delivered system functionality.
• Review requirements and specifications and defines test conditions in cooperation with business analysts basing on feedback from business representatives
• Design test cases and test scripts, assuring traceability to agreed requirements and stories and required test coverage, recording and reporting outcomes
• Execute, interpret and record test cases according to test plans (for both frontend and backend verification)
• Maintain and develop test automation scripts
• Manage defects and their register
• Review test results & production findings and modify tests if necessary
• Moderation of test kick-off meeting
• Specify requirements for environment, data, resources, and tools
• Provide reports on system quality, progress, anomalies, risks, and issues associated with the overall project

Qualifications:

• Strong knowledge of software QA methodologies, tools and processes
• Growth mindset, strong communication skills, problem-solving attitude
• Familiarity with Test Management Tools like TestRail, JIRA
• Experience with SQL
• Study to university degree level of computer science, information systems or a comparable education
• Documented experience in working in Agile methodology and QA responsibility in complex projects
• Ideally Certified ISTQB Advanced Level Test Analyst
• Fluency in written and spoken English

Nice to have:

• Planning of Integration, User Acceptance Tests - Performance Tests
• Support of IT Security and Ethical Hacking Tests (internal/external)